RETURNS & REFUNDS

returns policy

 

If, for whatever reason, your are not tripping over yourself to get down to the beach with your new purchase, we are more than happy to offer you a full refund on all goods returned to us in resalable condition within 14 days of purchase. This EVEN includes sale items. Therefore, please try your sandals on a carpeted surface until you are sure that they are destined for your wardrobe.

To return any product, please fill in the enclosed Returns Form that was posted with your order, along with the unwanted items and send to:

   
Aspiga  
Walker Logistics  
Ramsbury Road  
Lambourn Woodlands  
Berkshire  
RG17 7TJ  

 


Regrettably, delivery charges are non-refundable unless your order is incorrect or faulty. For your peace of mind please make sure you ask for a stamped ‘Certificate of Posting’ to keep as a receipt, as we cannot take responsibility for items that for whatever reason fail to reach Aspiga HQ.

Free Post Returns: In some circumstances, we may allow you to return your order to us using a Free Post address (provided by us). For those using our Free Post address, please ensure that the Post Office used for drop offs provides you with a receipt/proof of purchase. Any returns lost in transit using our Free Post address will not be refunded unless you can provide this.

international returns policy

We are more than happy to offer you a full refund on all goods returned to us in resalable condition within 21 days of purchase. This EVEN includes Sale items. Therefore, please try your sandals on a carpeted surface until you are sure that they are destined for your wardrobe.

Purchases made outside the UK may be subject to customs and duty fees which you, the customer, is responsible for and must pay. You are responsible for the postage cost to return your items.

To return any product, please fill in the enclosed Returns Form that was posted with your order, along with the unwanted items and send to:

   
Aspiga  
Walker Logistics  
Ramsbury Road  
Lambourn Woodlands  
Berkshire  
RG17 7TJ  

UNITED KINGDOM


Regrettably, delivery charges are non-refundable unless your order is incorrect or faulty. For your peace of mind please make sure you ask for a stamped ‘Certificate of Posting’ to keep as a receipt, as we cannot take responsibility for items that for whatever reason fail to reach Aspiga HQ.

exchange policy

You can also exchange your unworn items within 14 days of purchase. Should the requested exchange item cost less than the original, you will be refunded the difference. If the requested item costs more than the original, we will contact you via telephone to secure further payment before posting the new item/s. If the requested exchange item is out of stock, a refund will be issued instead.

faulty items

Please carefully check your items when they arrive to ensure you are completely satisfied. Should you receive a faulty/damaged item, please email us at marketing@aspiga.com to let us know and then follow the Returns Procedure above.

For faulty items that have been worn/used or returns that are outside of our Returns Policy please email us at admin@aspiga.com for further assistance. We cannot make any promises, but we will check it out and may offer a refund at our discretion.

Earrings - For hygiene purposes, we regret that we are unable to offer refunds or exchanges on earrings. 

Swimwear - For hygiene purposes, when trying on all swimwear for size, please keep your knickers on ladies....and gentlemen. If the plastic hygiene sticker has been removed we will unfortunately not be able to refund you..

what happens next

We will be straight on the email to you as soon as we have taken delivery of the returned item(s) and have processed your refund. Refunds will be credited back via the original method of payment. Please allow up to 14 days for returns to be processed.

stock availability

Unfortunately despite our best efforts, we can’t 100% guarantee that we have all items in stock permanently. If an item is out of stock, please drop us an email and we can advise you when the item will next be available and get it out to you as soon as humanly possible.