Retail Support Manager

Role – Retail Support Manager
Hours - min. 3 days a week
Start Date – July 31st 2023
Location - Home Based

RETAIL SUPPORT MANGER

KEY RESPONSIBILITIES OF ROLE

Scheduled 1:1’s, minimum monthly
Fortnightly/monthly shop managers group meeting - chair and set agenda.
Using the 1:1 google sheet to capture actions
Agenda to cover: shop performance against KPI's, VM, operations, personal development
Agree who to involve to support on VM on operational issues
Ongoing ad hoc mentoring, query resolution.
Work with the Managers to develop Aspiga’s profile by seeking opportunities to engage with customers, increase conversion and collaborate strategically within the store’s local community

Ensure shop managers and staff have had the necessary training using the training checklist and training manuals for each shop

Create video tutorials Operations Manager and Marketing to support training needs
Engage areas of expertise to help train on VM

Review and deliver better processes for Retail, supported by HQ to roll out concise, accurate relevant and workable processes for fulfillment and operations
Appraisals/Development

Work with HR to run shop manager appraisals and development plans as per the template. 6 month and annual.
Feed into Ceo and executive regarding pay reviews/increases.

Be a support on Shop Mgr level recruitment to HR.
Ensure shop managers are on-boarded, induction programme is delivered, and all team are trained correctly.

Deliver exceptional customer service and model outstanding levels of service to your team.
Ensure that all shop managers work to the Aspiga customer experience and brand guidelines, providing motivation and coaching as required.
Represent the brand’s values, adhering to company procedures and policies.

Demonstrate current knowledge of Aspiga’s values on sustainability and ethical fashion in terms of materials used, production processes and packaging practices.

KEY REQUIREMENTS – we are looking for someone with…

Experience in contemporary fashion or luxury retail management
Commercial acumen and confidence in driving KPIs, planning staff and inventory management
Proven management skills with experience of building and motivating effective teams
Excellent communication skills with the ability to share the brand story and connect with our customers
Ability to build and maintain good working relationships within the business and with external suppliers
Resilient and flexible attitude, able to work under pressure and adapt to meet deadlines
Capable organiser with strong attention to detail; proficient IT skills required
A proactive and pragmatic approach to problem solving

Please send your CV to sarah@aspiga.com