RETURNS POLICY

If, for whatever reason, your are not tripping over yourself to get down to the beach with your new purchase, we are more than happy to offer you a full refund on all goods returned to us in resalable condition within 14 days of purchase. Therefore, please try your sandals on a carpeted surface until you are sure that they are destined for your wardrobe.

To return any product, please fill in the enclosed Returns Form that was posted with your order, along with the unwanted items and send to:

Aspiga, Aspiga C/O Torque, Wortley Moor Road, Wortley, Leeds, LS12 4JH

Please note, due to the current COVID situation, once we receive your return, it will be held in quarantine for 4-5 days. Please allow around to 10-14 days in total, for us to process your return, and for the money to reflect back on to the card you paid with.Regrettably, we do not offer free returns. Consequently any delivery and postage charges are non-refundable unless your order is incorrect or faulty. Please get in touch if this is the case. For your peace of mind please make sure you ask for a stamped ‘Certificate of Posting’ to keep as a receipt, as we cannot take responsibility for items that for whatever reason fail to reach Aspiga HQ.

INTERNATIONAL RETURNS POLICY

We are more than happy to offer you a full refund on all goods returned to us in resalable condition within 30 days of purchase. Therefore, please try your sandals on a carpeted surface until you are sure that they are destined for your wardrobe.

Purchases made outside the UK may be subject to customs and duty fees which you, the customer, is responsible for and must pay. You are responsible for the postage cost to return your items.

To return any product, please click here.

Regrettably, delivery charges are non-refundable unless your order is incorrect or faulty. For your peace of mind please make sure you ask for a stamped ‘Certificate of Posting’ to keep as a receipt, as we cannot take responsibility for items that for whatever reason fail to reach Aspiga HQ.

FAULTY ITEMS

Please carefully check your items when they arrive to ensure you are completely satisfied. Should you receive a faulty/damaged item, please email us at customerservices@aspiga.com to let us know and then follow the Returns Procedure above.

For faulty items that have been worn/used or returns that are outside of our Returns Policy please email us at customerservices@aspiga.com for further assistance. We cannot make any promises, but we will check it out and may offer a refund at our discretion.

Earrings - For hygiene purposes, we regret that we are unable to offer refunds or exchanges on earrings. 

Swimwear - For hygiene purposes, when trying on all swimwear for size, please keep your knickers on ladies....and gentlemen. If the plastic hygiene sticker has been removed we will unfortunately not be able to refund you..

WHAT HAPPENS NEXT

We will be straight on email to you as soon as we have taken delivery of the returned item(s) and have processed your refund. Refunds will be credited back via the original method of payment. Please allow up to 14 days for returns to be processed.

STOCK AVAILABILITY

Unfortunately despite our best efforts, we can’t 100% guarantee that we have all items in stock permanently. If an item is out of stock, please drop us an email and we can advise you when the item will next be available and get it out to you as soon as humanly possible.