How long does delivery take and how much does it cost?
We use Royal Mail for standard deliveries and DPD for express delivery.
PLEASE NOTE: our warehouse only sends goods out Monday-Friday, so orders placed after 1pm on Friday afternoon and on Saturday and Sunday will be despatched Monday. We do not offer a weekend delivery service.
UK Standard Delivery: £4.99 (arrives in 2-4 working days with Royal Mail)
UK Express Delivery: £9.99 (place order before 1pm Monday - Thursday to receive next working day with DPD)
All UK orders over £200 will be automatically upgraded to FREE UK Standard Delivery.
All our orders have a tracking number which will be emailed to you when the order is despatched.
International Delivery
Aspiga is happy to ship worldwide. We love our items to travel far and wide and offer worldwide shipping at a low-cost to over 100 countries and offer multi-currency with local payment types.
To place your order, please ensure you select the relevant flag for your delivery address. This is featured on the top right hand side of our website.
IMPORTANT: for all international shipping destinations, duty is clearly itemised in your shopping bag and throughout the checkout process. Customers can opt out of paying duty by unticking the 'Pre-pay your duty and tax' box at checkout. If you opt out of paying duty up front, it is your responsibility to pay any applicable charges on delivery.
How do I return items?
If you are not completely satisfied with any items in your order, you can return them within 14 days of receipt of your order. To receive a full refund, all returned items must be in a resaleable condition and returned new, unused and in the original packaging with all Aspiga garment tags and labels attached. Our digital portal offers hassle-free returns and easy exchanges, with no extra shipping charges for exchanges.
We now offer an option for pre-paid returns. Simply purchase a Royal Mail return label through our online returns portal. Either print out the return label or take the QR code to your Royal Mail post office to get it printed. Then post your parcel at your local Royal Mail post office.
If you do not wish to use the portal or you are having trouble accessing it, please fill in the Returns Form that was enclosed in your order and send the unwanted items in the original packaging to: Aspiga, Aspiga C/O Torque, Wortley Moor Road, Wortley, Leeds, LS12 4JH. Please use the notes section to advise us how you would like to proceed. For an exchange please tell us which colour or size you would like to exchange for. The product must be the same style to exchange.
If you wish, you may also process a return or exchange at any Aspiga store for free, within 14 days of receipt of your order. Please have your delivery note at hand or provide a member of staff with your order number in order for us to be able to process your request.
If you have lost your returns form, please include a note stating the items you are returning, your name, order number, contact details, the items you are returning and why, whether you would like a refund/exchange. If it’s an exchange you'd like then check the item is in stock then specify what colour/size you would like instead. Then simply send back to our returns address.
Regrettably, we do not offer free returns. Consequently any delivery and postage charges are non-refundable unless your order is incorrect or faulty. Please get in touch if this is the case. For your peace of mind please make sure you ask for a stamped ‘Certificate of Posting’ to keep as a receipt, as we cannot take responsibility for items that for whatever reason fail to reach Aspiga HQ.
If you need an extension on our returns policy, please let us know by getting in contact via customerservices@aspiga.com or calling us on +44 (0)207 627 5166.
How long will it take to refund me for my return?
We currently allow 14 days for returns. Once we have refunded your order we will email you to let you know.
How do I return an International Order?
We are more than happy to offer you a full refund on all goods returned to us in resalable condition within 30 days of purchase.
Purchases made outside the UK may be subject to customs and duty fees which you, the customer, is responsible for and must pay. You are responsible for the postage cost to return your items.
Regrettably, delivery charges are non-refundable unless your order is incorrect or faulty. For your peace of mind please make sure you ask for a stamped ‘Certificate of Posting’ to keep as a receipt, as we cannot take responsibility for items that for whatever reason fail to reach Aspiga HQ.
* to start an international return, please click HERE *
What happens if my item is faulty?
If you have experienced a manufacturing fault with one of our products, before sending it back to us, please email customer services to tell us what the problem is and attach a photograph, alternatively please give our customer service team a call.
How do I exchange an item?
We are happy to exhange items for a different colour or size in the same style. Please send back the item you would like to exchange along with the Returns/Exchange form that was enclosed in your order. Please mark what size/colour you would like instead and post your item(s) in their original packaging to:
Aspiga, Aspiga C/O Torque, Wortley Moor Road, Wortley, Leeds, LS12 4JH.
We currently allow 14 days for returns and exchanges. Once your new item has been dispatched you will receive a dispatch order confirmation. You will NOT be charged for the delivery of your replacement.
