Customer Service

Customer Service

 Location:  Battersea, London 
 Full-Time: Permanent
 Start Date: ASAP

About Us

  • Aspiga is an award-winning sustainable fashion brand and a certified B Corporation.
  • We’re committed to ethical production, responsible sourcing, and putting people and the planet first.
  • We operate across e-commerce, wholesale, and retail, working with artisans and suppliers in Kenya and India to produce stylish collections made from natural and sustainable materials.

The Role

  • You will be responsible for all customer service for Aspiga, based in the HQ in Battersea, ensuring all customer contacts are handled in a timely and appropriate manner, always with an absolute commitment to delivering the very best customer experience, reporting into a senior customer service lead.

  • Using our Gorgias platform to communicate with customers across all platforms, including reviews, web chat, emails, phones and social media messages.

  • Ensuring any technical issues with an order are reported and followed up internally and with the customer including order amends, miss picks, oversells and delivery issues.

     

     

  • Acting on feedback and remaining alert to improvements to service levels via changes to the website T&Cs, FAQs.

  • Maintaining customer unsubscribe and additional databases for the Marketing Team

  • Problem solving with buying team on any potential QC issue highlighted by customers

  • Chasing up tracking enquiries with mail service providers and updating customers
    accordingly

  • Developing a detailed and in-depth knowledge of the brand and products including best sellers, top volumes, reviewing products on the website and using copy made available by the marketing team.

  • Develop a knowledge of the Promotional Calendar, Marketing activity and Key Campaigns - including Product launches &; support Brand events where necessary

PEOPLE SKILLS
• Ability to develop excellent working relationships within the business
• Develop and implement the Aspiga’s Customer Service SLA’s
• Maintain professional behaviour in the workplace
• Be respectful of others


KEY ATTRIBUTES – we are looking for someone with…
• 1-2 years of experience in retail customer service including online and social media
• A strong team player who is a true brand and business ambassador
• A confident, calm and knowledgeable individual with the presence and personality to be
a brilliant first point of contact for Aspiga.
• A uncompromising belief in the value of great customer service and a desire to do
whatever possible to deliver it for Aspiga.
• Experience of Gorgias platform desired
• Ability to influence effectively within the business and put across views appropriately
• Highly organised and the ability to work to deadlines
• Self-motivated and committed to developing skills
• Key skills in ecommerce and reporting systems – Shopify skills an advantage
• Proficiency in Microsoft Word, Excel

Why Join Aspiga?

  • 30 days holiday inc Bank holidays
    ● For each year of service, an added day of holiday (up to 3 additional days)
    ● An Aspiga gift on your birthday
    ● Contributory pension scheme
    ● Cycle to work scheme
    ● Mental Health support with Lifeworks
    ● Supporting our communities – Beach cleans & volunteer days
    ● Discounts on Aspiga products for you to enjoy
    ● Exclusive B Corp Brand discounts

Apply with a copy of your CV and covering email to: HR@aspiga.com

 

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