Aspiga FAQs 2026

As soon as your order ships, you'll receive a shipping confirmation email with a tracking link so you can follow your parcel’s journey.

Our standard shipping is £4.99 and our express shipping is £9.99

Standard shipping is free on orders over £170.

• Standard Delivery: Usually takes 3-5 working days
• Express Delivery: 1-2 working days Available for orders placed before our 1pm daily cut-off (Mon–Fri)

If you’ve just placed your order and need to update the address, please contact us as soon as possible. We’ll do our best to update it before dispatch, but we can’t make changes once the order has been shipped.

https://aspiga-uk-1v5gumoqhff.gorgias.help/en-US/contact

You can start your return quickly and easily through the link below. Just follow the steps to generate a label or QR code.

Start your Return Here

Pease note the format must be ASP: followed by your unique order number.

For international returns, please use the following link:

https://web.global-e.com/Returns/portal

Please note that for international orders, start with GE followed by your unique number.

Absolutely. We appreciate the beauty in every body and how the fit of a garment is unique, so when you go online to register a return, you will see the option to exchange your item instead.

You can also choose to receive a store credit instead of returning the payment to your card or exchanging and you will recieve 10% of the value of the return added to your credit voucher.

Returning an item through our portal costs £3.50, which must be paid within the portal.

Refunds are processed within 3–4 working days after you receive your refund notification, depending on your bank.

You have 14 days from receiving your order to return items in their original condition.

When can I expect a refund notification?

Refunds are processed within 14 days of you returning the item.

Yes! You can return items in any of our stores as long as you have your ASP order number with you.

Yes, absolutely just make sure that all order numbers are clearly visible inside the package.

Yes, please include your packing slip or order confirmation so we can process your return quickly.

Please contact our customer service team via the link below with your order number and a photo of the issue, and we’ll resolve it as quickly as possible.

Yes! You can find our full size guide https://www.aspiga.com/pages/aspiga-size-guide. It includes detailed measurements for clothing, footwear, and accessories and you can find international size conversion charts on all products.

If you're between sizes, we usually recommend sizing up for a looser fit or if you're unsure. Some of our styles (especially in linen or fitted silhouettes) may have less stretch, so double-check the fit notes on the product page.

Yes - we offer petite length sizing in some of our most popular styles. These options are between 7.5 cm to 11cm shorter than our regular fit and are recommended for customers who are 5’5” (165 cm) or under. Look out for the "Petite" option on the product page.

To join our mailing list, simply scroll to the bottom of our website and enter your email in the provided field.

When signing up you'll be a member of our exclusive community and be the first to hear about exclusive items, events and be in with the chance of winning £250 voucher.

Use this link to fill out your details, and you'll receive our next brochure when it's released, which is typically every 4 weeks.

https://www.aspiga.com/pages/catalogue-requests

To be removed from our mailing list, please email us with your first name, last name, postcode, and the first line of your address.

To unsubscribe from our emails, just click the "Unsubscribe" link at the bottom of any email we’ve sent you.

Click the icon in the top right corner of the page (outline of a head and shoulders), and simply log in using your usual Aspiga credentials.

You'll earn 20 points for every £1 you spend - the more you shop, the more points you rack up to redeem on future purchases!

If you return an item, the points you earned from that purchase will be deducted from your account.

Your friend must make a purchase using your referral link. Once they do, you’ll both receive your rewards. If something doesn’t look right, just get in touch and we’ll be happy to help.

Yes, points expire 12 months after they’re earned. But don’t worry - we’ll remind you before they do!

Yes! You can return items in any of our stores as long as you have your ASP order number with you.

You can redeem your points by clicking the link below and selecting the 'Redeem' button in your account settings. A unique code will then be emailed to you for use at checkout.

https://www.aspiga.com/pages/rewards

To view your points balance and available rewards, just log into your Aspiga account and navigate to the Loyalty section using the link below.

https://www.aspiga.com/pages/rewards

We strive to keep our inventory as up to date as possible. If an item is marked 'In Stock,' it's available to purchase. If it's listed as 'Out of Stock,' it means we don’t currently have it. However, you can choose to be notified by email when it’s back — just request a back-in-stock alert, and we’ll let you know as soon as the item becomes available.

If we run out of stock after your order is placed, we’ll contact you right away with options: a refund, a backorder, or a similar replacement product.

You can check availability on product pages by clicking 'Find in Store' under the add to cart button.

Also, you can chat to your local store by calling them ahead of your visit. This information can be found on this link; https://www.aspiga.com/pages/store-locations

Log in to Aspiga Preloved using the email address linked to your Aspiga purchases

Go to your Wardrobe at preloved.aspiga.com/wardrobe

All previous Aspiga purchases will automatically sync to your Wardrobe, with most details pre-filled.

If the item isn’t in your Wardrobe, you can still list it manually by clicking “Add item”.

Add clear photos:

• front and back
• label
• close-ups of any wear or flaws

Confirm the key details:

• size
• colour
• condition
• any notes a buyer should know

Set your price and publish the listing.

Once the item sells, the seller will receive a shipping label via the platform.

If a customer has any trouble listing an item, ask them to email hello@continue.co and we can help.

Returns are only supported if an item is significantly not as described.

Examples include:

• wrong size sent
• different item sent
• major undisclosed damage

Returns are not supported for:

• sizing or fit issues
• change of mind
• minor wear consistent with a pre-owned item

Buyers must report any issues within 2 days of delivery.

After 2 days:

• the order is automatically marked as complete
• funds are released to the seller
• the platform can no longer step in or force a return or refund

This timeframe is strict and applies to all Preloved orders.

• The buyer pays at checkout
• Funds are held securely while the item is in transit
• Once delivery is confirmed and the 2-day window passes, funds are released to the seller as store credit with an additional 10% of the value of the item added to the credit note

Buyer Protection is 10% of the item price paid by the buyer, to Continue. It keeps your payment secure until your item arrives as described. Your payment is held securely in escrow (via Stripe) until you confirm the item has arrived in the described condition. If the item is lost in transit or not as described, you’ll be refunded after returning it to the seller. Buyer Protection also covers customer support and dispute resolution - so you’re always covered.